Reference: IOTCHG-11245

Maintenance window: October 12th, 15:00 UTC to 19:00 UTC

Affected carriers: Carrier1

Affected regions: Not specified

We will perform a planned software update on our Business Support Services on October 12, 2026. No full outage is expected, but some operations may experience brief errors or delays.

Expected impact: Customers may notice brief intermittent errors, increased response times, or failed transactions for subscription, authentication, reporting, and SMS operations during the maintenance window.

• No full platform outage is expected as maintenance is performed in a rolling manner.
• In-progress transactions may fail and roll back if a database session failover occurs mid-transaction.
• We recommend retrying failed requests after a short interval.
• Please avoid large bulk update operations during the maintenance window if possible.