You can do so by clicking this Payment Link

Yes, you can pay via ACH using the following banking information: Wells Fargo 420 Montgomery Street San Francisco, CA 94104 USA Account No. 3652967690 Routing No. 061000227 SWIFT/BIC Code WFBIUS6SXXX

The access point name (APN) used by Simplex Wireless is simplex.iot

The Simplex Wireless dashboard can be accessed at the Simplex Portal. If you have an issue logging in you can open a support ticket using our online form at Contact Us.

Yes, In the Simplex Portal you go to Device Details & Actions -> Select and ICCID and then go to the "Real-Time Lookup" tab to view the SIM card information.

Yes. Same as prior you can see information on each individual SIM card. Look into the section "Country" to see where your SIM card is located.

Yes. Look into the section "Current IP-Address" to see.

Simplex Wireless can only see the signaling coming from the network if it reaches Simplex Wireless network nodes. Simplex wireless CANNOT see any of the payload data.

Yes, both Mobile originated (MO SMS) and Application originated (AO SMS).

No, we do not support voice as this is not a mobile consumer service.

We support more than +80% of all platform flavours out there so the likelyhood is very high. The exact onboarding can however vary so please contact us for more details on how we can optimize your current SIM card connections.

The 159 countries offered are: Afghanistan, Albania, Algeria, Anguilla, Antigua, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Island, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Cote de Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt El Salvador, Equatorial Guinea, Estonia, Faeroe Islands, Fiji, Finland, France, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakstan, Kenya, Kosovo, Kuwait, Lao People Democratic, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao Special Admin, Macedonia, Madagascar, Malaysia, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Netherland Antilles, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Korea, Republic of Moldova, Romania, Russian Federation, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St. Barthelemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & The Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, The Saints and Desirade, Togo, Tonga, Tunisia, Turkey, Turks & Caicos Isl., Uganda, UK / Channel Islands, United Arab Emirates, United Kingdom, United States of America, Uruguay, Viet Nam, Zambia

Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States of America

Please send us a message and we can provide you with the full list.

Please follow this link to the official coverage map per operator and access technology on the GSMA website: GSMA Coverage Map

We offer API access to our Post Paid Enterprise customers. If you have questions about this please send us a note. Please send us a message and we can provide you the full documentation.

The Simplex SIM cards vs. A local SIM: The Simplex global SIM card is a roaming SIM card. The Simplex SIM card allows your device to connected to multiple networks with-in the country, for example in USA and Canada the Simplex SIM can use all the major carriers. This advantage can in some cases lead to slightly longer connection establishment times as the device has more enabled options to choose from. This can be compared to a local SIM that only works in one network in one country. Note: If the device has a roaming configuration (allow roaming) - ensure its enabled.

The Simplex SIM: Simplex Wireless does not apply network selection using the SIM card. Signaling between device (modem) and network will determine and match the capabilities of the device and the available networks/bearers, allowing the device to make decisions on what network it connects to. Different devices and manufacturers have different procedures for establishing a data connection. A requirement and must is that they all follow the guiding principles from GSMA.

How does the Device / Modem select the network: The device scans for available networks and attempts to the first network it sees, if it is allowed to connect to it, it will attach to it. The signal strength has to be in a level where the device is able to communicate to the network or “good enough”.

Manual Selection: If automatic selection fails or if the user prefers, most mobile devices allow manual network selection. This way, the user can choose from a list of available networks, typically accessed through the device's network settings menu. This method requires the user to have some knowledge or preference regarding the available networks.

Network Technology Compatibility: Your device will look for networks that are compatible with its technology (GSM, CDMA, LTE, 5G, etc.) and supported bands. If multiple networks with strong signals are found, it can prefer the one offering a better data connection (e.g., choosing a 5G network over a 4G network if the device supports 5G). Default device configuration is typically set as (automatically), ensuring best compatibility. Advanced users can set the desired technology and some devices allow setting even the band(s).

For Troubleshooting connectivity issues please refer to this page!

Troubleshooting guide