Planned maintenance: SMS service migration
Scheduled
Reference: IOTCHG-10714, IOTDCS-2252
Maintenance window: October 15th, 20:00 UTC to October 16th, 04:00 UTC
Affected carriers: Carrier1
Affected regions: Not specified
We are performing a planned migration of SMS traffic nodes to new infrastructure. This activity is part of a hardware expansion project.
Read More - Expected Impact
SMS traffic and API connections may be interrupted for up to 1 hour. Existing SMS connections may disconnect and fail until services are restored.
We recommend migrating SMS connections to the alternative cluster before the maintenance window.
Avoid running SMS campaigns during the maintenance window to minimize delivery delays.
The alternative SMS cluster will remain fully operational and unaffected.
Planned maintenance: IoTA infrastructure
Scheduled
Reference: IOTCHG-8618
Maintenance window: October 20th, 09:30 UTC to October 20th, 13:30 UTC
Affected carriers: Carrier1
Affected regions: Not specified
Planned maintenance will be performed on the IoTA infrastructure to improve storage reliability. Service impact is expected during this change.
Read More - Expected Impact
SAP Infoview will not be available for 45 minutes. There could be delays in CDR processing.
The maintenance is expected to impact service for around 45 minutes between 10:00 and 10:45 UTC.
The change involves migrating shared directories to NFS storage to support infrastructure modernization.
Services Portal Platform Update: Planned Downtime
Scheduled
Reference: Services Portal
Maintenance window: October 25th, 05:00 UTC to October 25th, 07:00 UTC
Affected carriers: Not specified
Affected regions: Not specified
Please be advised that Service portal will undergo an Infrastructure upgrade
Read More - Expected Impact
During this time, you may experience intermittent disruption or unavailability of the Services portal, APIs and other services. We thank you for your patience and understanding.
Rescheduled Maintenance: IoTA Connectivity Services
In Progress
Reference: IOTCHG-9386, IOTDCS-2252
Maintenance window: October 14th, 20:00 UTC to October 15th, 7:00 UTC
Affected carriers: Carrier1
Affected regions: Not specified
The maintenance window for the IoTA Connectivity Services software upgrade has been rescheduled from October 12 to October 14. Customers may experience temporary service interruptions and loss of redundancy during the activity.
Read More - Expected Impact
Customers may notice latency, temporary failures, or lost messages (MO/MT) and delivery receipts. SMSC binds on the Central STO SMSC will disconnect for approximately 30 minutes. EXS SMS APIs may experience reduced capacity or temporary failures.
SMSC AMS remains unaffected by this maintenance.
SMSC binds for SMSC accounts (SMPP and API) on the Central STO SMSC will experience a disconnection of approximately 30 minutes between 21:00 and 00:00 UTC.
EXS SMS APIs will be impacted for up to 1 hour in the worst-case scenario during the 21:00-00:00 UTC window.
Normal operations will resume once all nodes are healthy and sessions are re-established.
Planned SMS Service Maintenance
Completed
Reference: IOTCHG-9386, IOTDCS-2252, IOTCHG-10714
Maintenance window: October 12th, 20:00 UTC to October 13th, 7:00 UTC
Affected carriers: Carrier1
Affected regions: Not specified
A software upgrade for SMS services is scheduled for October 12-13, 2026. Customers may experience temporary disruptions to SMS sending, receiving, and status queries.
Read More - Expected Impact
SMS submissions may experience latency, temporary failures, or delivery errors. Inbound messages and delivery status queries may be delayed or fail. Some delivery receipts may be lost.
SMS connections may disconnect for approximately 30 minutes between 21:00 and 00:00 UTC.
API services may experience latency or temporary failures for up to 1 hour.
Customers using SMS connections should migrate to the alternative service before the maintenance window to avoid disruption.
Planned Software Upgrade for IoTA Connectivity
Completed
Reference: IOTCHG-11218
Maintenance window: October 8th, 18:00 UTC to October 9th, 03:00 UTC
Affected carriers: Carrier1
Affected regions: Not specified
A planned software upgrade will be performed on the IoTA Connectivity platform. During the maintenance, redundancy will be reduced, and the LTEv2 Roaming Profile update self-service feature will be unavailable.
Read More - Expected Impact
Customers may experience a loss of redundancy. The LTEv2 Roaming Profile update self-service feature will not be available in the IoTA Service Portal.
The upgrade will update software from v1.37.3 to v1.40 EP3.
During the upgrade of one node, traffic will be handled by the other node.
The specific impact window for the node upgrade is 19:00 to 01:00 UTC.
Scheduled Maintenance: North America Data Services
Completed
Reference: TM-1213
Maintenance window: October 8, 2026 08:00 UTC to October 8, 2026 11:00 UTC
Affected carriers: Carrier3/Carrier4
Affected regions: NA
We will perform scheduled maintenance on the North America data services network. This update may cause a brief service interruption for affected customers.
Read More - Expected Impact
Customers using North America data services may experience a service interruption of approximately 30 minutes. Other sessions should recover automatically if a brief interruption occurs.
The maintenance schedule was updated from October 1 to October 8, 2026.
Traffic will resume after the activity is finished, starting with customers dependent on the affected cluster.
Existing redundancy mechanisms are in place to handle any brief interruptions.